How we treat the private information you provide us on the website.
We may ask you to provide information to us or collect information from you on different occasions, including at a number of points on the Site, such as when you:
(i) email enquiries, contributions or your views to us;
(ii) enter competitions;
(iii) register to receive or download information or documentation; or
(iv) purchase goods or services from us.
In some instances the provision of information will be mandatory, for example if you purchase goods or services from us, otherwise you will be able to choose whether or not to disclose your personal information or not. Please note that if you choose to participate in any discussion forum on the Site any personal information you disclose will be available to other participants. If you do make such a disclosure it is at your own risk.
We may also collect information about each of your visits to the Site, in particular we may automatically collect the following information:
(i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
We may use your personal information for the following purposes: (i) to respond to your enquiry;
(ii) to acknowledge any contribution that you may make;
(iii) to administer the relevant competition;
(iv) to send information to you that you have requested;
(v) to fulfil any contract that we may enter into with you;
(vi) for statistical and research purposes;
(vii) to send marketing information to you in accordance with the provisions set out below; or
(viii) for any other purpose for which you have provided such information to us or for which we have collected your personal information.
We will also use the information you provide to us, as well as the other information we collect about you to improve the quality of the Site and help build a profile of you so we can get to know you better. If you become a customer of ours by purchasing goods or services from us we may send you further information that is related to your purchase, by post or e- mail, or contact you by telephone. If you do not wish to receive this information or be contacted please write to the Data Protection Officer at the address below.
Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase. (Please note that we have the ability to retain your contact details should you input them on our website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction/quote by clicking submit. Such contact details may be used to contact you to assist with your registration/transaction).
Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don't confirm the transaction. This may be used to send operational emails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we won't store it for longer than necessary and we certainly won't share it with any other company. Our aim is simply to provide you with the highest level of service that we can.”
We, our holding, subsidiary and sister companies and selected third parties (such as our commercial partners) would like to send you marketing information, by post, e-mail, or SMS. We will only do this if you have indicated that you are happy to receive such information when you submit your details to us. If you change your mind about what marketing you would like to receive from us or third parties (including our commercial partners) at any time, please write to the Data Protection Officer at the address below or email us at email@example.com.
If you submit your views to us via our contact form we will circulate them internally for training and management purposes. We may also publish your views on this Site, or in other media. If you do not want us to do this, please let us know when you submit your views.
We may aggregate the information you send to us with other data (so that you cannot be identified from that data) and use that aggregated data for administrative purposes and/or share it with other people.
We may also share your personal information with our affiliates and the third party service providers for any of the purposes listed above. Such third party service providers are not entitled to use your information for their own purposes.
For example, this Site is hosted on behalf of The Jockey Club by Carrenza Limited 4th Floor, 118 Commercial St, London, E1 6NF(“Carrenza”). As a result Carrenza may have access to and process the information that you provide to us on the Site but will only provide the hosting services to us and for no other purposes.
Some of these third parties may be located outside of the United Kingdom, including in countries where data protection laws might not exist or be of a lower standard than the EU. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy
We are committed to protecting your privacy and we implement various security measures in relation to our processing and transfer of personal data. However, the nature of the Internet is such that the data may in some circumstances flow over networks without full security measures and could be accessible to unauthorised persons. We cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.
You have the right to access the information that The Jockey Club holds about you in accordance with the Data Protection Act 1998. In order to do this, please make a written application to the Data Protection Officer, at the address provided below. The Jockey Club may require you to provide verification of your identity and to pay an administrative fee (which is currently £10) to provide a copy of the information that it holds. Please note that in certain circumstances The Jockey Club may withhold access to your information where it has the right to do so under current data protection legislation.
In the event that there is a change to your personal information, for example your contact details, please let us know of this by writing to the Data Protection Officer, at the address provided below so that we can keep your information up to date and accurate.
Can we help with any other queries?
Follow us for the latest news from Aintree Racecourse
Follow us for the latest images from Aintree Racecourse